Guidelines for Reporting Abnormal Funds
If your personal property or crypto assets have been stolen, defrauded, or transferred to Ourbit by someone else through illegal means, you can report it to Ourbit by using the abnormal funds reporting link (https://www.ourbit.com/support/requests/report) and follow the below process:
- You must complete KYC verification on Ourbit or provide proof of identity.
- You must provide supporting documents that are sufficient to prove that the reported address/account is associated with your crypto assets, including but not limited to: screenshots of your digital wallet/account transfer history, transaction ID, transfer address involved, and a detailed text description of the case.
- If the supporting documents submitted by you are genuine and sufficient, Ourbit will temporarily freeze the relevant assets or accounts to protect your assets and prevent further transfer or loss.
- You must provide proof of police acceptance of the case within 48 hours of submitting the supporting documents. If you fail to provide the appropriate proof, Ourbit will unfreeze the frozen assets or accounts as appropriate.
If a law enforcement officer requires assistance from Ourbit, he/she may submit a mutual legal assistance (MLA) request via the following method:
Visit the Ourbit Law Enforcement Online Request System: https://www.ourbit.com/support/requests/legal
When submitting an application for judicial assistance, please provide the following materials:
- Valid identification of law enforcement personnel
- Legal and valid judicial assistance documents
- Inquiry information or assistance matters clearly stated in the documents
For more details on the Law Enforcement Guidelines, please view: https://www.ourbit.com/support/articles/17827791510660
Ourbit is committed to protecting the rights of users, cooperating with law enforcement agencies to combat illegal activities, and providing a safe and reliable service environment for all users. Please ensure that all information you submit to Ourbit is truthful and legal. If any consequences or legal liabilities are caused by providing false information, you will bear the relevant responsibilities. Ourbit reserves the right to review the submitted materials and retains the final decision-making authority.
